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- Response and reaction: how the authorities reacted to the complaints of Russians after the "Results of the Year"
Response and reaction: how the authorities reacted to the complaints of Russians after the "Results of the Year"
The questions raised during the "Results of the Year 2025" immediately became the subject of special attention from representatives of all levels of government. The governors have already stated that they have taken control of the situation with defrauded shareholders and the unavailability of preferential medicines in the regions. The problem of non-payment to the widow of the deceased CBO fighter was solved even before the start of the event, but the bureaucratic obstacles have yet to be completely overcome. Appeals from Russians will continue to be processed in the coming months — the neural network helps officials with this, the People's Front told Izvestia. The reaction of the authorities and the world media to the topics raised during the "direct line" with the President of the Russian Federation is in the Izvestia article.
The reaction of the authorities to the problems related to their
The processing of requests received from citizens for a "direct line" with Vladimir Putin, which has traditionally been combined with a press conference, continues for the third day. In 2025, more than 3 million Russians turned to the president.
— He himself (Putin. — Ed.), of course, does not like to evaluate (how the "straight line" went. — Ed.). This should be done by the listeners. All this was for the people, first of all," said Dmitry Peskov, the press secretary of the Russian president, answering a question from Izvestia. — But there were a lot of questions, and the palette is very wide. Of course, the event is always very responsible and very rich in terms of content.
There were indeed a lot of issues that were considered during these almost four and a half hours, but despite this, the authorities are trying to respond as quickly as possible. Immediately after the "direct line", citizens' appeals are sent to relevant departments, corporations and those structures whose competence includes resolving issues, the People's Front told Izvestia.
— The Popular Front will monitor the execution of citizens' appeals. Special attention is paid to the regions," the activists said. — With the help of AI, it takes about 10 seconds for the responsible authority to analyze and accurately route this year. This solution will relieve more than 3,000 officials from routine operations and reduce the waiting time for issues to be resolved.
Interestingly, even veterans of the special operation were involved in processing appeals this year: 13 military personnel who performed combat missions in the SVO zone worked in the call center together with representatives of the Popular Front's Youth team, Mikhail Kuznetsov, head of the organization's executive committee, told Izvestia.
There is already a reaction: for example, the issue of a mother of two children and the widow of a soldier who died during a special operation, who could not receive a survivor's pension for a year, has been resolved. Military investigators immediately opened a criminal case on negligence, and the woman received all payments even before the start of the "direct line". The authorities know how to act "more quickly," as Vladimir Putin advised.
— I submitted an appeal to the president in early December, I was contacted, and on December 17 they already brought my ID card and all the other documents. And on the day of the "direct line" they transferred the pension to me and the boys for the whole year," said the widow of the deceased fighter.
It is difficult to say whether this case will completely eliminate the problem associated with late payments to the relatives of the fallen soldiers. At the same time, there have been fewer appeals on CBO issues this year, Mikhail Kuznetsov drew attention. According to him, this indicates that a solution has already been found for many system requests.
Reactions to key social issues
Pressing issues were also related to social security, infrastructure, and healthcare. In particular, one of the serious problems raised at the "Results of the Year" is the unavailability of medicines in villages and remote settlements. Dmitry Retired from Krasnoturinsk, Sverdlovsk region, who spoke about the shortage of medicines at discounted prices, did not have time to return home from the clinic when relevant departments contacted him.
First of all, from the Investigative Committee, which opened a criminal case on negligence. Then a post appeared on the Telegram channel of the head of the region, Denis Pasler, in which he said that all the necessary drugs had been purchased and delivered to pharmacies, and the man who addressed the president did not need anything.
At the same time, answering a question, Vladimir Putin mentioned the concept of mobile pharmacies in villages where medicines are not sold on a regular basis. Interestingly, the bill on mobile pharmacies was submitted to the State Duma just a few days ago. His mention by his president on the "direct line" will help speed up the adoption of the initiative, said Deputy Chairman of the State Duma Committee on Agrarian Issues Julia Ogloblina. She added that the deputies will discuss whether additional legislative provisions are needed for the sale of medicines through Russian Post offices in remote villages, which is what the head of the Russian Federation was talking about.
They also promptly responded to the complaint of a resident of Vsevolozhsk, who has not been able to get the keys to an apartment in a new building for many months. The governor of the Leningrad Region, Alexander Drozdenko, said that he had taken control of the problem of A101 Vsevolozhsk shareholders. A warning about the inadmissibility of violating deadlines will be issued to the group of companies, said Andrey Semchankov, a representative of Gosstroynadzor. Earlier, during the "direct line", the president demanded not to extend the suspension of fines from developers who do not rent housing to buyers on time.
An interesting development was the story of the appeal of the family of the owners of the bakery "Mashenka" in Lyubertsy, Moscow region. Denis Maksimov, the owner of the restaurant, complained to the president that due to the tax increase they would have to hire an accountant, which would be a serious burden for their small business. Against this background, Sber has launched free tax consultations for individual entrepreneurs to help them keep their books independently and at no extra cost.
"As a follow—up to these decisions, we promptly contacted the owners of the Mashenka bakery from the Moscow region and discussed in detail the real needs of entrepreneurs," said Alexander Vedyakhin, First Deputy Chairman of the board.
A symbolic reaction was not long in coming: the bakery owner sent Vladimir Putin a basket of pastries, and the president sent the family a gift in return — according to Maximov, it was champagne for the festive table, jam and "other delicacies."
How did the world react to the "Results of the year" with Putin
As expected, a lot was written about the "Results of the year" in the West. They called this event the most significant address by Vladimir Putin in 2025 and tried in every possible way to draw attention to some of his "rough edges." For example, the event was accompanied by messages from the audience, which were displayed on the big screen in real time. The authors of these comments were unhappy, for example, with the organization of the event, problems with the Internet and water quality. Interestingly, the Russian leader reacted to some of them. For example, I drew attention to the appeal of residents of the Ulyanovsk region, who stated that they live "as if in the 19th century." "Mark it. We need to understand what this is about," he instructed.
The Western media paid special attention to Putin's statements on international issues. In particular, the phrase about the theft of Russian assets was noted by the British Independent. The publication also stressed that the Russian leader has not changed his position on the need to address the root causes of the Ukrainian crisis.
In general, any comments by the Russian leader on the Ukrainian conflict caused a resonance in Western publications and attempts to interpret the words of the President of the Russian Federation in the "right" direction. Thus, The Washington Post journalists considered that despite statements about readiness for peace and compromise, Moscow is putting forward conditions that imply Ukraine's subordinate position and shifting responsibility for ending the conflict to Kiev and its Western sponsors. Zelensky also agreed with these strange conclusions, having heard the statement of the head of the Russian Federation about Moscow's readiness to ensure Ukraine's security during the elections.: "We will not agree to be controlled by anyone."
CNN tried to quip that the Russian leader was making large-scale statements about the current global order, alternating them with "questions from local journalists about the quality of roads." However, this is exactly what the unique format of the event suggests — both reporters and ordinary citizens can ask questions here. And it is thanks to this that in two weeks of preparation for the "Results" it was possible to collect almost 3 million requests, which will continue to be worked on.
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